FAQs

1. Install Hanbiro software service

Yes. Your company needs to buy a domain for the company to set up the software. Besides, it’s also more professional when you send an email than from Gmail or Yahoo mail.

The installation will be different depending on whether your company has a domain or not.

In case of having a domain and using it for your email:

  1. We will add a domain name to use on Hanbiro’s server.
  2. Create a user list on the Hanbiro server and synchronize it with the email list.
  3. The hostname and IP address set to the MX tag in your DNS server must be changed to work with the Hanbiro server. For example: with the domain “company-domain.com”, an email address is “id@company-domain.com” and the mail/groupware app page will be “office.company-domain.com”.
    company-domain.comMoffice.company-domain.com
    AThe IP address from Mofficesuit.com
    S“v=spf1 ip4:ip ip4:ip2 ~all”

  4. After accessing the Mai/Groupware link on your web, you can get emails from other emails via IMAP/POP3. If you do not have a domain, you have to buy it first then you can add MofficeSoft DNS server information.

    Primary DNSns1.mofficesuite.com
    Secondary DNSns2.mofficesuite.com

Depending on the setting of the MX tag in DNS, setting may take less than 1 hour or a few days. If you require a demo, it takes less than 1 hour.

No, the web app can access the browser without any app. However, apps on Windows, Mac computers as well as Android and iOS need to be downloaded from CH Play or App Store.

Linux, use the MySQL database, MariaDB and Cassandra.

Our servers make sure up-time up to 99.9%. Special cases are all scheduled or emergency maintenance.

A MX Log (e-mail log) instructs to send to the domain name. MX changes depending on setting in the DNS environment.

Modify MX tags after adding users in your domain name. Change the MX Log before you create an ID that will make your emails returned.

Yes, We take careful steps to ensure your data is safe and secure all the time. Both the client and server support Secure Sockets Layer (SSL) and all data sent to the server is encrypted.

In addition, we also support security password and secondary security for documents, ensuring absolute security at all times. The Hanbiro server also uses the RAID feature and the DRBD software system on the backup server to create a complete system that protects your data.

Hanbiro launched in 1999, we have an experienced developer team and server management. We keep upgrading new feature for Hanbiro Groupwareto create the best product.

Sure! Admin can customize the Web app and Messenger screen.

All the above features are available. However, Hanbiro offers many additional features with a mobile app that connects together at lower cost.

2. Question and answer about E-Mail business

We use qmail, one of the most famous MTA.

To learn more about qmail, you can visit their website: www.qmail.org

If that mail service supports POP3, you can easily get all your email by configuring a POP3 account in the settings of Hanbiro Mail. Just simply fill in the pop3 server address, POP3 port, and login information to get mail right at Hanbiro Mail software.

Hanbiro Mail can replace Outlook or use the combination depending on you.

However, we recommend Hanbiro Mail for a few reasons: Hanbiro Mail is easier to access than Outlook because it only needs a web browser and doesn’t need to download any additional software or install account information on your computer.

In addition, Hanbiro Mail also offers additional features such as Contacts, CloudDisk and mobile applications to work more easily and conveniently.

Yes! Hanbiro Mail supports POP3 and IMAP access, so you can easily set up accounts on Outlook and Thunderbird.

Of course! You can synchronize Contacts and Calendar information with your mobile through our mobile app. We currently support Android and iOS

Sure, our software provides an anti-virus service that blocks viruses before they penetrate your email folder. We also provide a powerful spam blocking mechanism with individually controllable spam filters.

Of course! The admin can add one or several alias accounts and possibly select which users can email the alias account.

We commit to ensuring data security for your company. Data will always be backed up and checked continuously.

3. Support customer

Hanbiro support free via email/chat/website.

We can support your IT problem.

For any question, please send an email to us groupware@hanbiro.com or vina@hanbiro.com

4. Data storage on the server information

Customer data stored on the server by us, including two kinds of CloudDisk storage server:

  • Stored at IDC MofficeSoft.
  • Server service for multiple customers.
  • Server shared.
  • Low cost.
  • Could be affected by other users.
  • Stored at IDC MofficeSoft.
  • The only server service for a customer.
  • Dedicated server.
  • High cost.
  • High level of security and confidentiality.

5. Fast support via Hanbiro Remote Control application

Hanbiro provides software to support remote computer control. This app is available for desktop – laptops (Windows/Linux), MacBook (macOS). Please download Hanbiro remote control software here.

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